Why Outsourcing Marine Warranty Claims Makes Sense
If you have 5 dealerships in your group, there could be 5 to 7 people handling claims, with 5 to 7 salaries, matching FICA and Medicare expenses. There would be 5 to 7 vacations, benefit packages, and turnover/training expenses.
Manufacturers are working hard to lower corporate warranty expense. If you have in house staff, once hired they expect regular reviews with the hopes of regular pay increases. So you have decreasing warranty revenue with increasing salaries as time continues.
MarineLab charges on a percentage fee basis. If warranty receivables go down over time, our net billings also decrease. If you have in house staff your expenses remain constant.
We employ a proactive approach in addressing variations in manufacturers policies and procedures before it has the opportunity to grow into an audit situation with the manufacturer.
Our trained staff reviews each claim to assure that you receive every dollar you are entitled to. Many dealers insist that their in-house warranty processing is running smoothly; however, upon closer examination, they are not submitting 100% of all their claims and even at that they are only getting 70% to 80% of the dollars that they request. This is because they do not have sufficiently trained staff to challenge the manufacturer and justify the more difficult claims that should be paid to them. This equates to an unknown loss.
If you are a smaller dealer, the Service Manager or Office Manager are probably processing claims. Processing claims shifts their focus and time away from what you really hired them to do, and it is also difficult for your personnel to Keep up with all the policy changes of the manufacturer. MarineLab provides a cost effective way to have highly trained personnel maximize your warranty dollar without staffing expenses.
Each claim is pre-audited for compliance with manufacturers’ policies and procedures to ensure that you keep the money you claim.
Access to a full team of experts to address any warranty needs or questions.
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